5 MOST FREQUENTLY ASKED QUESTIONS
1. ARE THERE ANY AGE REQUIREMENTS
This hobby is great for anybody between 5 years and 99 years old.
We have a great range of easier kits for kids 5 years or older, and a huge range of diamond paintings for adults.
For those with any kind of vision impairments we also sell lightboard and magnifying kits to make everything easier to see.
2. WHAT SIZE SHOULD I BUY
The easy answer to what size should I buy is this... big as you can. The bigger your canvas, the clearer and crisper your finished art will be.
Bigger canvases take longer to finish, but are absolutely breathtaking.
3. SHOULD I BUY ROUND OR SQUARE DIAMONDS
Every diamond painter has their own prefferences to what shape their diamonds should be.
Round diamonds are easier and quicker to work with and they leave small gaps between the diamonds.
Square diamonds are a little tricker to place and whilst they take a little more time, there are no gaps betwen the diamonds so the finished image looks sharper.
4. WHAT IS OUR RETURN POLICY
You may return a kit within 60 calendar days of delivery and you will receive 100% refund or replacement. The product is eligible for return if it is in the original state, the diamond packages are unopened and the canvas plastic cover has not been removed.
Kits needs to be sent at the customer’s cost to the address provided after contacting us via email chat or phone.
After receiving the package, the amount will be refunded to your account within 14 days.
Shipping fees are non refundable.
5. SHIPPING TIMES
If you purchase express shipping at checkout, we can have your order delivered within 5 - 10 business days.
Premium world wide shipping will usually deliver your order to your door in 10 - 20 business days depending on your county.