SHIPPING & RETURNS
CUSTOMER SERVICE
Amazing diamond painting kits are not the only thing Home Craftology is famous for!
We have a world class, LEGENDARY customer service team ready to assist you with any questions, problems or feedback you have!
You can get in touch with us by hitting the blue chat icon on the bottom right of your screen
Or Email us at customercare@homecraftology.com
"I want so a huge thank you to Ana from customer support. She is a star! I accidently wrote down my old address and only realised after it shipped. Ana sent me another package right away. Thank you so much Ana and Home Craftology!" -Jessica N, London, England (Verified Review)
SHIPPING INFORMATION
We ship internationally to the USA, Canada, Australia, New Zealand, Ireland, the U.K and many other countries.
We ship via international carriers, who then ship via local couriers: USPS, FedEx, UPS, and APC, depending on the product, order size, and your location.
If your order includes multiple items we will ship them all together.
Kits purchased together will be shipped in separate boxes but wrapped together using our ultra-premium shipping method to keep your kits safe.
We endeavor to dispatch all items within 1-3 business days.
Once dispatched, delivery time is estimated:
EXPRESS SHIPPING
5 to 7 working days for Fedex express shipping.
STANDARD SHIPPING
12 days on average for standard shipping.
MANUFACTURING
Our T-shirt's, mugs and apparel are printed and shipped locally from Australia, UK, USA, Canada.
Our diamond painting kits are made to order in our private facility in Shenzhen, China.
We then ship our kits from our warehouse direct to our customers using premium shipping and packaging.
We use premium shipping to make sure that your order is delivered fast, no matter where in the world you are located.
RETURNS
We offer a 100% Satisfaction Guarantee on all our products.
If you ever have any issues with your product, we will offer to replace them for you.
We accept all other returns for 100 days after receiving your product.
If you are not satisfied with your order please contact us at customercare@homecraftology.com