faq

IS YOUR DIAMOND PAINTING CANVAS IN FULL DRILL?

Yes, all our diamond painting kits are in full drills and also offered in both square and round diamonds.

WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 1-3 business days. However due to the COVID-19 pandemic, some of our items are dispatched in 3-6 business days.

Most orders leave the warehouse within 3 business days after receipt of payment.

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. homecraftology.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. homecraftology.com will not be held responsible for customs taxes.

WHEN WILL MY ITEMS ARRIVE?

Once dispatched, delivery time is currently estimated within 10 to 15 working days for standard shipping and 3 to 5 working days for Fedex express shipping.

WHERE ARE MY ITEMS COMING FROM?

Our kits are manufactured by hand in our privately facility in Shenzhen, China. We ship our items from our warehouse direct to our customers using premium shipping and packaging. This enables to resolve any issues faster.  

WILL MY ITEMS BE SENT IN ONE PACKAGE? 

Diamond Paintings will be shipped in one package where possible. Some accessories may arrive in a separate package depending on their size but should be shipped on the same day in most cases.

Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

DO YOU SHIP OUTSIDE THE UNITED STATES?

Yes, we ship worldwide.

HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?

Our compared to prices are based on the prices the sold our kits for in the past. Prices are always subject to change.

DO YOU SELL WHOLESALE?

Yes, email us for details (customercare@homecraftology.com).

Whatis Diamond Painting?

Diamond Painting is a relaxing craft where you place resin “diamonds” on a coded canvas to create sparkling mosaic artwork. It’s perfect for beginners and experienced crafters alike!

What kind of kits do you offer?

We offer a wide variety of kits including:
● Custom Diamond Painting Kits
● Mini Kits
● Best Sellers
● Themed Kits: Mandala, Birds, Beaches, Flowers, Nature & more
● Exclusive Designs only available at Home Craftology

Do you offer Custom Diamond Painting Kits?

Yes! You can upload your own photo and we’ll turn it into a stunning custom kit. It’s one of our most-loved products.

Do you ship internationally?

Yes, we proudly ship worldwide. Our happy customers span the USA, UK, Europe, Australia, and more!

What if I don’t love my kit?

We offer a Love Your Kit or Your Money Back Guarantee. If you’re not completely satisfied, you can return it for a full refund.

How long does it take to complete a kit?

Mini kits can be finished in one sitting, while larger or custom kits may take several days to weeks, depending on your pace.

What’s included in each diamond painting kit?

Each kit includes:
● Pre-printed adhesive canvas
● Color-coded resin diamonds (square or round)
● Applicator pen, tray & wax
● Easy-to-follow instructions

How can I contact customer support?

Our legendary customer support team is here to help! Visit our Contact Us page or email us directly for assistance.

What payment methods do you accept?

We accept all major credit/debit cards and offer Buy Now, Pay Later with Sezzle for flexible payments.

Are your designs licensed?

Absolutely. All of our designs are fully licensed, supporting original artists and ensuring quality artwork.