Our refund policy lasts 100 days from the day your item has been delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

"I want so a huge thank you to Ana from customer support. She is a star! I accidently wrote down my old address and only realised after it shipped. Ana sent me another package right away. Thank you so much Ana and Home Craftology!" -Jessica N, London, England (Verified Review)

If you change your mind and would like to return your item, you will not be refunded for any shipping paid. You will be required to provide a tracking number for the postage of the item back to us in Queensland, Australia.

Orders for printed items can only be canceled if the item has not already been printed. Printing is usually done the next morning after an order. Once the item has been printed we are not able to cancel the order.

Custom Kits
We will only accept returns on custom kits where the canvas looks significantly different from the mock up we created, or if there are quality issues with the kit itself.

We cannot refund change of minds for custom kits

Other Items
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Shipping Your Returns
Please do not send your purchase back to the warehouse. Items must be returned to our head office. Please make sure contact our customer support team before you ship anything back to us at

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 100 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 24 Forrest Court Helensvale Queensland, Australia 4212.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, please contact us via the message us button on our website. We will arrange your refund or item replacement

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.